The Restaurant Survey on the Patrons Dining Experience

The survey below contains four sections as below and should be completed voluntarily by ticking where necessarily

Part 1: Food satisfaction

Question	Strongly disagree	Disagree	Neutral	Agree	Strongly agree	N/A
The food of tasty restaurant is generally of high quality
The breakfasts of the restaurant are of quality
The lunches of the restaurant are of high quality
The evening meals are of high quality
There are many varieties of foods available
The price of the foods is favorable
The drinks are readily available
There is cultural diversity in the food served
The food temperature is appropriate
The food temperature is appropriate
There is a lot of effort made in presentation to make sure that the food looks nice

Part 2

1. How satisfied are you with your previous visit to our hotel?

- Very dissatisfied

- Dissatisfied

- Satisfied

- Very satisfied

2. How satisfied are you with the service you received from our employees?

- Excellent

- Very good

- Neutral

- Poor

- Very poor

3. How satisfied are you with our employees overall?

- Very dissatisfied

- Dissatisfied

- Satisfied

- Very satisfied

4. The organization employee offers a high standard of professionalism

- Strongly disagree

- Disagree

- Agree

- Strongly agree

5. How likely are you to recommend this hotel to others?

- Definitely

- Possibly

- Unlikely

6. Overall how would you rate hospitality extended to you by our staff?

- Excellent

- Good

- Average

- Below average

- Poor

7. Would you recommend our products and services to others that you know?

- Yes

- Maybe

- No

8. In general how would you rate our staff ability to offer ambient environment?

- Excellent

- Good

- Average

- Below average

- Poor

9. The communication strategies and approach by the employee within the hotel is clear and consistent?

- Strongly disagree

- Disagree

- Agree

- Strongly agree

10. How likely are you to stay with us again?

- Very soon

- Soon

- Not so soon

- I dont know

11. Customer level of satisfaction is monitored efficiently

- Strongly disagree

- Disagree

- Agree

- Strongly agree

Part 3: The ambiance of the restaurant

Question	Poor	Fair	Good	Very Good	Excellent	N/A
How do you rate the restaurant generally?
How do you rate the quality of the dining room generally?
How do you rate the quality of our dining chairs?
How do you rate the quality and spacing of our dining table?
How do you rate the color patterns of our dining room?
How do you rate how our employees present themselves?
How do you rate the atmosphere of the dining room?
How do you rate the brightness and decor of the restaurant?
How do you rate the restaurant noise level?
How do you rate the restaurant cleanliness?
How do you rate the quality of the general services offered at the restaurant?

Part 4.

1. The restaurant meets my quality standards

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

2. My food order are correct and complete

- Excellent

- Very good

- Good

- Fair

- Poor

3. The foods are always fresh and of quality

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

4. The employees are courteous, friendly and patient while taking orders

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

5. There is a variety of food to choose from

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

6. The location of the hotel is strategically located

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

7. The services offered are appealing and of high standards

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

8. Based on the value of money how do you rate the price of the food in general?

- Good value for money

- Reasonable

- Bad

9. The information provided in the menu are adequate

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

10. Seats are always available and one doesnt have to queue for a long time

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree

11. The customers are given quality and enough time to enjoy their ordered meals.

- Strongly disagree

- Disagree

- Neutral

- Agree

- Strongly agree