The survey below contains four sections as below and should be completed voluntarily by ticking where necessarily
Part 1: Food satisfaction
Question | Strongly disagree | Disagree | Neutral | Agree | Strongly agree | N/A |
The food of tasty restaurant is generally of high quality | ||||||
The breakfasts of the restaurant are of quality | ||||||
The lunches of the restaurant are of high quality | ||||||
The evening meals are of high quality | ||||||
There are many varieties of foods available | ||||||
The price of the foods is favorable | ||||||
The drinks are readily available | ||||||
There is cultural diversity in the food served | ||||||
The food temperature is appropriate | ||||||
The food temperature is appropriate | ||||||
There is a lot of effort made in presentation to make sure that the food looks nice |
Part 2
1. How satisfied are you with your previous visit to our hotel?
- Very dissatisfied
- Dissatisfied
- Satisfied
- Very satisfied
2. How satisfied are you with the service you received from our employees?
- Excellent
- Very good
- Neutral
- Poor
- Very poor
3. How satisfied are you with our employees overall?
- Very dissatisfied
- Dissatisfied
- Satisfied
- Very satisfied
4. The organization employee offers a high standard of professionalism
- Strongly disagree
- Disagree
- Agree
- Strongly agree
5. How likely are you to recommend this hotel to others?
- Definitely
- Possibly
- Unlikely
6. Overall how would you rate hospitality extended to you by our staff?
- Excellent
- Good
- Average
- Below average
- Poor
7. Would you recommend our products and services to others that you know?
- Yes
- Maybe
- No
8. In general how would you rate our staff ability to offer ambient environment?
- Excellent
- Good
- Average
- Below average
- Poor
9. The communication strategies and approach by the employee within the hotel is clear and consistent?
- Strongly disagree
- Disagree
- Agree
- Strongly agree
10. How likely are you to stay with us again?
- Very soon
- Soon
- Not so soon
- I dont know
11. Customer level of satisfaction is monitored efficiently
- Strongly disagree
- Disagree
- Agree
- Strongly agree
Part 3: The ambiance of the restaurant
Question | Poor | Fair | Good | Very Good | Excellent | N/A |
How do you rate the restaurant generally? | ||||||
How do you rate the quality of the dining room generally? | ||||||
How do you rate the quality of our dining chairs? | ||||||
How do you rate the quality and spacing of our dining table? | ||||||
How do you rate the color patterns of our dining room? | ||||||
How do you rate how our employees present themselves? | ||||||
How do you rate the atmosphere of the dining room? | ||||||
How do you rate the brightness and decor of the restaurant? | ||||||
How do you rate the restaurant noise level? | ||||||
How do you rate the restaurant cleanliness? | ||||||
How do you rate the quality of the general services offered at the restaurant? |
Part 4.
1. The restaurant meets my quality standards
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
2. My food order are correct and complete
- Excellent
- Very good
- Good
- Fair
- Poor
3. The foods are always fresh and of quality
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
4. The employees are courteous, friendly and patient while taking orders
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
5. There is a variety of food to choose from
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
6. The location of the hotel is strategically located
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
7. The services offered are appealing and of high standards
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
8. Based on the value of money how do you rate the price of the food in general?
- Good value for money
- Reasonable
- Bad
9. The information provided in the menu are adequate
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
10. Seats are always available and one doesnt have to queue for a long time
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
11. The customers are given quality and enough time to enjoy their ordered meals.
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
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