Quality Management Tools

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In todays organizations, quality management focuses on the plan and control of the organizational activities to ensure that the products or the services meet the corporate purpose, needs of the customers, and the design specifications. There are tools which have been developed to correct the troubleshooting issues that are related to quality. These tools include stratification, control charts, check sheet, scatter diagram, histogram. Among the modern and commonly used tools include the European Foundation for Quality Management (EFQM) Excellence Model, total quality management tools, and the six sigma model.

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Total quality management tool is a comprehensive and integrated system of plan and control of all the organizational operations that ensure company products and services meet the customer expectations. The tool is used internally. Total quality management embraces the principles of work, continuous improvement, customer focus and more so the employee involvement to ensure the products and services are of the expected standards (Naidu et al. 2006). This model focuses on the production processes in meeting the customer expectations.

The EFQM Model is a tool for a management system. It is used internally to assess internal business performance; its employees, departments, management, and the whole organization. EFQM integrates and aligns the existing procedures, processes, and tools to bring in a new way of thinking that stimulates continuous improvement and reflection by identifying what is supposed to be done (Goetsch et al. 2000). Its focal point is the relationship of how an organization performs its functions and what it achieves. EFQM is a tool which when used efficiently drives to results.

The six sigma model is more based on the total quality management model which aims at achieving low rates of defects. The six sigma model focuses on the organization production processes such that the organization produces an error rate that is beyond the standard deviation of six from the mean (Goetsch et al. 2000). Therefore, an organization has to produce less than 3.4 defects per a million of its products and services. Businesses, in this case, monitor its production by the use of charts and other statistical processes.

One of the external tools that can be utilized in the quality management of vendors is the smart vendor audit checklist. The tool requires that the organization develops an audit form that is used to recruit the best vendors. This helps in the evaluation of potential suppliers. The company receives more information about the vendor and the trade journal articles that will help it with the best tips of evaluating their suppliers (Lee & Kashmanian, 2013).


Goetsch, D., Davis, S., & Goetsch, D. (2000). Quality management. Upper Saddle River, NJ:

Prentice Hall.

Lee, T. & Kashmanian, R. (2013). Supply Chain Sustainability: Compliance- and Performance-

Based Tools. Environmental Quality Management, 22(4), 1-23. http://dx.doi.org/10.1002/tqem.21340

Naidu, N., Babu, K., & Rajendra, G. (2006). Total quality management. New Delhi:

New Age International.

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